从规则到秩序:高校图书馆学习空间冲突治理

Under the situation of involuted academic competition, readers in university libraries repeatedly engage in enclosure behaviortowards learning spaces, and the ensuing spatial conflicts bring about serious harm. Conflict governance is of great significancein enhancing the utilization of learing space resources. The article adopts a combined approach of qualitative and quantitative research,collecting text data from the Zhihu Q&A platform. It utilizes coding techniques of grounded theory to reveal the relationship between thethree major influencing factors of self-intentions, moral constraints as well as rule constraints and the order of utilization of learingspace. It also constructs a theoretical model and presents research hypotheses. Based on the research hypotheses, the scale is developed,and research is conducted to obtain empirical data and verify the research hypotheses. The irreconcilable contradiction betweenenclosure behavior and scarce spatial resources is the premise for spatial conflicts. Therefore, starting from rules, defining rule violations,refining governance concepts, formulating governance measures, coordinating governance efforts, and managing governancecosts, the aim is to guide and nurture readers intrinsic public resource consciousness, with a view to establishing and maintaining arule-based and orderly learning environment.