从“做事”到“做人”：工作场所多任务处理对社会行为的影响机制
From task performance to social behavior: Mechanisms underlying the influence of workplace multitasking on social behavior
杨建锋 1吕欣 1明晓东 1谢鹏2
作者信息
- 1. 江西财经大学工商管理学院脑科学与商业智能决策实验室
- 2. 广州商学院管理学院
- 折叠
摘要
在人工智能蓬勃发展、经济增速放缓以及数字互联的共同影响下，多任务处理已成为职场普遍现象。以往研究探索了多任务处理对个体自身任务行为的影响机制，却忽视了多任务处理对个体本人及其重要他人(如同事)的社会行为(如组织公民行为)的影响。为此，本研究将系统探讨多任务处理对社会行为的影响机制，分为以下两部分展开：首先，基于过程导向视角构建多任务处理的维度结构，并开发具有良好信效度的测量工具(研究1)；其次，分别探讨多任务处理对个体本人及其重要他人社会行为的影响机制(研究2与研究3)。通过上述三项研究，本研究期望拓展多任务处理的后效研究边界及其受众范围，从而为组织管理实践提供更具深度与时效性的理论启示。
Abstract
Amid the rapid advancement of artificial intelligence, slowing economic growth, and ubiquitous digital connectivity, multitasking has become a prevalent feature of the modern workplace. While previous studies have examined how multitasking affects the task-related behaviors of multitaskers, they have largely overlooked its impact on the social behaviors of multitaskers and their significant others (e.g., coworkers), such as organizational citizenship behaviors. This study focuses on the mechanisms through which multitasking influences social behavior and comprises two main components. First, it aims to construct a process-oriented dimensional structure of multitasking and develop a corresponding measurement tool (Study 1). Second, it seeks to explore the mechanisms through which multitasking affects the social behaviors of both the multitaskers themselves and their significant others (Study 2 and 3). Through these three studies, we aim to broaden the understanding of the key consequences of multitasking and its range of influence, thereby offering more in-depth and timely insights for relevant management practices.关键词
多任务处理/重要他人/社会行为/影响机制Key words
multitasking/significant others/social behavior/mechanisms of influences引用本文复制引用
杨建锋,吕欣,明晓东,谢鹏.从“做事”到“做人”：工作场所多任务处理对社会行为的影响机制[EB/OL].(2026-02-13)[2026-02-19].https://chinaxiv.org/abs/202602.00171.学科分类
科学、科学研究/教育
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