扬德还是显能？ 捐赠认可对捐赠者再次捐赠和信息分享的影响
Warmth or Competence？Exploring the Impact of Donation Recognition on Subsequent Donations and Information Sharing
朱越 1张安然 2许正良1
作者信息
- 1. 吉林大学商学与管理学院
- 2. 西安电子科技大学经济与管理学院
- 折叠
摘要
越来越多的慈善组织向捐赠者提供捐赠认可, 以期促进其再次捐赠和信息分享, 从而提高捐赠者保留率并扩大慈善组织影响力。基于客体自我意识理论、 自我一致理论与印象管理理论, 本研究考察了不同认可来源和认可类型对再次捐赠和信息分享的影响及其内在机制。通过 1 个田野实验和 3 个实验室实验研究发现: 当认可来源于受助者时, 温暖型(vs.能力型)认可会使捐赠者进入客体自我意识状态, 进而激发其自我一致动机, 促进其再次捐赠; 当认可来源于慈善组织时, 能力型(vs. 温暖型)认可会强化捐赠者的主体自我意识状态,进而激发其印象管理动机, 促进其信息分享。本研究通过揭示捐赠认可来源和认可类型对捐赠者再次捐赠和信息分享的差异化影响机制, 不仅拓展了捐赠认可的相关研究, 也为慈善组织制定捐赠认可策略提供了有益参考。
Abstract
Donation recognition refers to the certificates or badges provided by charities to acknowledge donors contributions to charitable causes. It aims not only to maintain relationships with donors and encourage subsequent donations but also to promote information sharing.Donation recognition can be classified according to two dimensions: source and type. Recognition sources include beneficiaries and charitable organizations, while recognition types are categorized as warmth-based recognition and competence-based recognition. Drawing on objective self-awareness theory, self-consistency theory and impression-management theory, this paper examines the interaction effect between recognition source and type, as well as the underlying mechanism of this interaction. One field study and three experimental studies were conducted to examine our hypotheses. Study 1 employed a 2 (source: beneficiaries vs. charitable organizations) 2 (type: warmth vs.competence) between-subjects field experiment to examine the interaction effect between recognition source and type on subsequent donations and information sharing. Study 2 adopted a 2 (source: beneficiaries vs. charitable organizations) 2 (type: warmth vs. competence) between-subjects design and replicated the interaction effects on subsequent donations and information sharing in a laboratory experiment, thereby enhancing the internal validity and the robustness of the conclusions. Study 3 employed a 2 (source: beneficiaries vs. charitable organizations) 2 (type:warmth vs. competence) between-subjects design to examine the serial mediating roles of self-awareness and motives in explaining the interaction effects. Study 4 further examined the mediating role of different self-awareness states using a moderation model. Participants were randomly assigned to one condition of 2 (source: beneficiaries vs. charitable organizations) 2 (type: warmth vs. competence) 2 (self-awareness: objective vs. subjective) between-subjects design. Study 4 replicated the findings of previous studies, increasing the robustness of our conclusions. The findings suggest that a significant source-type matching effect in donation recognition, such that optimal behavioral responses are achieved only when recognition sources and recognition types are congruently matched, rather than producing universal positive effects. Specifically, when beneficiaries provide warmth-based recognition, donors enter an objective self-awareness state, becoming more concerned with maintaining consistency between their past and future behaviors, thereby increasing their intention to donate again. Conversely, when charitable organizations provide competence-based recognition, donors maintain a subjective self-awareness state, focusing more on presenting a positive image to others, thereby increasing their information-sharing intention. These effects are mediated by self-consistency motives and impression-management motives. These findings contribute novel insights to the donation recognition literature, suggesting that charities should consider the match between recognition source and type when designing donation recognition.关键词
捐赠认可/再次捐赠/信息分享/自我意识状态/自我一致动机/印象管理动机Key words
donation recognition/subsequent donations/information sharing/self-awareness/self- consistency motives/impression-management motives引用本文复制引用
朱越,张安然,许正良.扬德还是显能？ 捐赠认可对捐赠者再次捐赠和信息分享的影响[EB/OL].(2026-08-15)[2026-08-22].https://chinaxiv.org/abs/202608.00009.学科分类
信息传播、知识传播
