工作游戏化对工作过载感知的效应研究
The Effect of Work Gamification on Perceived Work Overload
季浩 1屠陈川 1卢红旭2
作者信息
- 1. 宁波大学商学院，浙江宁波 315211
- 2. 浙大宁波理工学院商学院，浙江宁波 315100
- 折叠
摘要
工作游戏化常被视为缓解职场压力、激励员工的有效途径，过往研究也多聚焦并支持其积极影响，却鲜少关注其潜在的消极效应。基于自我决定理论，本研究提出工作游戏化可能通过强化员工的"控制性动机"，进而加剧其"工作过载感知"。通过对316名全职员工进行多轮次、多来源问卷调查，研究结果印证了工作游戏化通过控制性动机对工作过载感知产生的正向间接影响。此外，研究发现"员工能力"在这一过程中具有调节作用：当员工能力较强时，工作游戏化通过控制性动机对工作过载感知的间接影响会被削弱。本研究不仅揭示了工作游戏化可能带来的负面效应，也为管理实践提供了重要启示。
Abstract
Work gamification is widely regarded as an effective strategy for motivating employees and alleviating work-related stress. However, prior research has predominantly emphasized its positive outcomes, while paying limited attention to its potential negative consequences. Grounded in self-determination theory, this study proposes that work gamification may heighten employees\' perception of work overload by strengthening controlled motivation. To test the hypotheses, a time-lagged, multi-source survey was conducted to investigate 316 full-time employees and their direct supervisors. The results supported the positive indirect effect of work gamification on work overload via controlled motivation. Furthermore, employee competence was found to moderate this relationship, such that the indirect effect was weaker among employees with higher levels of work competence. This study contributes to the literature by revealing a potential dark side of work gamification and offers practical implications for management.关键词
企业管理/工作游戏化/控制性动机/工作过载/员工能力Key words
business administration/work gamification/controlled motivation/work overload/work competence引用本文复制引用
季浩,屠陈川,卢红旭.工作游戏化对工作过载感知的效应研究[EB/OL].(2026-11-13)[2026-11-14].http://www.paper.edu.cn/releasepaper/content/202611-11.学科分类
经济计划、经济管理
