Web Service在呼叫中心系统中的应用

With the continuous expansion of Call Center services, functional modules and relationships between modules become increasingly complex. Characteristics of Web Service, such as cross-platform, open, simple, distributed just meet the design requirements for the system. This paper introduced architecture and protocol stack of Web Service, and then analyzed advantages of Web Service. Finally, application program of Web Service in Call Center system was given. Actual test and operation of the system shows that, application of Web Service in Call Center system has a very good reference and guide for the same technology.