电信服务订单受理中引入SLA管理的思考
The Thinking about Importing SLA Management in Telecom Service Order Handling
摘要
本文主要讨论了基于eTOM的订单处理流程中引入SLA管理的问题。详细分析了订单受理过程及涉及的各个过程元之间的交互。Abstract
The pager mainly discusses the problem that importing SLA management in telecom service order handling . It analyses the process of the order handling and the intercations of all process which are involved in the order handling process. 关键词
eTOM，订单处理，过程元，SLAKey words
eTOM/ order handling/ process/ SLA引用本文复制引用
金栋梁.电信服务订单受理中引入SLA管理的思考[EB/OL].(2007-06-21)[2025-12-13].http://www.paper.edu.cn/releasepaper/content/200706-431.学科分类
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