公交服务乘客—司机满意度链模型及其验证

here is very close relation between urban public transport and life of people, and also it is one of the most important public service fields. Both domestic and foreign scholars have dong some research on the field from passengers’ point. In this paper, the passenger-driver satisfaction model is put forward, which contains some structural variables that are apperceived by passenger. After that, the author did practical research according to the data from passengers of Shenyang. The model contains 11 structural variables (passenger expectation, perceived quality, passenger faith, passenger commitment, passenger loyalty, perceived company image, perceive driver commitment and perceived driver loyalty). And then the model was analyzed in a validating way by using LISREL8.7, at the same time, the mutual relations among those structural variables were found out. The outcome has shown the fitness of the model is good, and most of indexes are within acceptable arrange.