VIP服务能力分享策略建模分析模型研究

Based on the capacity idleness of VIP channel which is a common phenomenon in daily service system, a VIP capacity sharing queuing model is studied in this paper. VIP Capacity sharing queuing model and individual queuing model are proposed, and the continuous-time Markov process theory is applied to solve the steady-state probability of the two models respectively. Based on the steady state probability, system performance indicators like server utilization and customer waiting time are also proposed. Economic comparison of these two models is studied as well, which is under the construction of profit-cost function with customer waiting time cost taking into consideration. Numerical analysis has been done to obtain the conditions under which that VIP capacity sharing queuing model would gain better performance than individual queuing model, which could provide some insight for service queuing system designers.