IT服务管理中问题模型的研究

IT system is the business operation support systems, with the growing of enterprises rely on IT systems, the reliability of IT system is receiving increasing attention from business leaders. For the features that the problem of IT system has very high frequency, the types are complex and diverse, the aftereffects are serious and so on, this article designed a model on the problems of IT system and carry out a detailed analysis about each level of the model, At the same time, this article also gave an analysis and discussion on the diffusion, support, dependence and other aspects of the mode so that we can have a better understanding of the severity and influence of the problems, and provides the basis of the problem management for IT departments .