我国电信运营企业绩效管理研究

Once the only target for enterprise was maximizing the benefit, but now companies are in pursuit of stakeholder satisfaction which combines advanced technology, customer satisfaction, employee satisfaction，society satisfaction and more. It is a challenge for telecom operators in China to improve performance management form the only target to more targets. Performance prism puts forward the argument that benefit of stakeholders should be in the first place. This paper studies many performance appraisal methods and set up service performance evaluation system of telecom operators in China under performance prism.