基于呼叫中心的智能语音外呼系统的架构设计

he traditional enterprise telemarketing, is to use the ordinary telephone, salesman one by one number of dialing, the work repeated complex, low efficiency. In addition, there are many problems and loopholes in the process of manual external call. Moreover, due to the influence of subjective consciousness, the judgment of customer intention will also be wrong, which will cause the loss of potential customers that are not easy to find. Therefore, it has become an urgent problem to provide enterprises with voice services closer to real people\'s conversations, to provide intelligent enabling for traditional call centers, and to reduce costs and improve efficiency of enterprises. Through theoretical research and practical engineering experience, an architecture design scheme of intelligent voice call system based on call center is proposed, and the overall structure of the system, the key function module and the key interface between the modules are summarized. The architecture design scheme of intelligent voice external call system will provide a more efficient, convenient and convenient solution for enterprise external call task.