门诊动态溢流排队系统感性和理性退出率分析

In the practical application of medical service system, under the short supply of doctor seats, traditional double-queue independent queuing system is inadequate for sufficient utilization of hospital resources. In this regard, we built a dynamic system to allocate reasonably the capacity of each outpatient queuing system without increasing the current hospital resources. Furthermore, we modeled the dynamic overflow outpatient queuing system to improve the traditional double-queue independent queuing system, and considered the probability of exiting system under perceptual and rational factors to analyze accurately the real condition of system. With the help of ProModel, a flexible and reliable discrete event simulation software, we analyzed and compared visually the dynamic model with traditional outpatient queuing model. The simulation results show that the average queue length, waiting time of patients and other service indices of the new overflow queuing model are superior to those of traditional queuing model.