电商直播氛围线索对消费者冲动性购买意愿的影响
he influence of e-commerce live broadcast atmosphere cues on consumers\' impulsive purchase intention
消费者观看电商直播时,很容易进入沉浸式体验,进行冲动消费。为研究在电商直播的情境下消费者冲动性购买意愿的影响因素以及机制,本文将基于S-O-R模型,并将电商直播氛围线索分为内容感知质量、导航设计和界面设计三个维度进行测量和研究其对消费者冲动性购买意愿的影响及内在机制,选取情绪感染作为中介变量,感知有用性作为调节变量,验证其在影响中的中介作用和调节作用。通过问卷调查收集数据,利用SPSS软件进行统计分析和假设检验。研究发现,氛围线索对消费者冲动性购买意愿具有促进作用,情绪感染在氛围线索和冲动性购买意愿之间具有中介作用。企业可以通过对电商直播中的氛围线索进行设计与优化,提升消费者直播观看的体验,以吸引消费者产生购买行为。
When consumers watch the e-commerce live broadcast, it is easy to enter into an immersive experience and make impulse consumption. For research the influence factors and internal mechanism of consumers\' impulse purchase intention under the situation of the e-commerce live broadcast, this paper will follow the S-O-R model and divide atmosphere cues into three dimensions: quality of the e-store content, e-store design and the navigation in an e-store, to study its impulse to consumer purchase intention, choosing the influence of emotional contagion as intermediary variables and perceived usefulness as a moderating variable and verifying its mediating and moderating role in the influence. The data were collected through questionnaire survey, and SPSS software was used for statistical analysis and hypothesis testing. Through research and analysis, the following conclusions are drawn: the atmosphere cues have a positive effect on the impulse purchase intention, and the emotional infection has a mediating effect on the atmosphere cues and impulse purchase intention. Enterprises can design and optimize the atmosphere cues in e-commerce live broadcast to improve consumers\' experience of watching live broadcast and attract consumers to purchase.
胡桃、杨腾晖
贸易经济
电商直播氛围线索情绪感染冲动性购买意愿
e-commerce live broadcastatmosphere cuesemotional infectionimpulsive purchase intention
胡桃,杨腾晖.电商直播氛围线索对消费者冲动性购买意愿的影响[EB/OL].(2022-05-11)[2025-07-23].http://www.paper.edu.cn/releasepaper/content/202205-55.点此复制
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