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虚拟社区用户知识共享的价值创造

he value co-creation of knowledge sharing of virtual communities'customers

中文摘要英文摘要

通过分析虚拟社区用户进行知识共享的影响因素,结合价值共创理论的理论基础,构建了虚拟社区用户通过知识共享创造的价值的研究模型。以239份微博用户为样本对该模型进行实证检验,分析结果表明互惠规范、自我效能感、感知相容性对知识共享行为有显著影响,感知相对收益、人际信任对知识共享行为的影响不大。知识共享行为对用户获得顾客学习价值、社会综合价值和享乐价值有显著影响,此外,顾客学习价值和享乐价值对社区成员进一步的参与意向有显著影响。

his paper analyzes the factors that influence the user virtual community of knowledge sharing, combining with the theoretical basis of value co-creation, to build a research model of virtual community of users through knowledge shaing activities to create value. Using the data of 239 Weibo uers, the author make an empirical test on the model, the result shows that norms of reciprocity, knowledge sharing self-efficacy, perceived compatibility have significant impacts on knowledge sharing behavior. Perceived relative advantage and interpersonal trust have little effect on knowledge sharing be havior. Knowledge sharing behavior has significant impact on customer learning value, social integrative value and hedonic value. In addition, customers learning value and hedonic value have significant impact on further participate intention. havior.knowledge sharing behavior has significant impact on customer learning value,social integrative value and hedonic value. In addition,customers learning value and hedonic value have significant impact on further participate intention.

陈晨、杜荣

信息传播、知识传播教育科学、科学研究

虚拟社区知识共享价值共创参与意向

Virtual communityKnowledge sharingValue co-creationFuture participation intention

陈晨,杜荣.虚拟社区用户知识共享的价值创造[EB/OL].(2016-06-22)[2025-08-02].http://www.paper.edu.cn/releasepaper/content/201606-827.点此复制

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