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基于H.323的自助语音系统的改进与实现

he Improvements and Implementation of IVR System based on H.323

中文摘要英文摘要

本文是研究基于H.323协议的IVR(自助语音交互)系统的设计与实现,并对多个模块进行改进。为了满足客户业务的多样性,着重对VXML的解析器进行了扩展,可以针对不同的业务需求,编写不同的脚本流程。在产品中对TTS(文本转语音)模块添加灵活的接口,可以提供多样的自助查询操作也为。IVR系统和Mysql数据库进行直接通信,与其他终端的通信方式多采用socket形式。开发呼叫器软件,提供更多的操作接口,用来模拟高并发呼叫来测试系统的稳定性,以确保正常部署。

his paper shows the design and implementation of IVR system based on H.323 protocol, and improvement of multiple modules. Meeting with the customers' vary business, I extended the VXML parse and wrote the script process for different business requirements. TTS module is integrated in the system to add flexible interface that can provide a variety of service. IVR system and Mysql database communicate directly with other means of communication, and terminal to use more socket form. Paper develop software to provide more interface, and used to simulate the high concurrent calls to test the stability of the system to ensure proper deployment.

张宝发

通信

呼叫中心IVRVXML

all CenterIVRVXML

张宝发.基于H.323的自助语音系统的改进与实现[EB/OL].(2010-12-16)[2025-08-10].http://www.paper.edu.cn/releasepaper/content/201012-580.点此复制

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