一站式公共数字文化服务平台支持用户参与的服务现状、主要问题与优化建议

Purpose/significance] Fully supporting user participation is the internal requirement for public digital culture service platform to play its service function and improve its service efficiency. The service research from the perspective of user participation can bring new discoveries and provide new ideas for the construction of one-stop public digital culture service platform. [Method/process] Through the network survey of one-stop public digital culture service platform, an analysis framework of multi-role participation was formed. Based on the analysis framework, the status of the service platform supporting user participation was revealed. Some service platformswere selected and the user participation tasks were formulated. User test and semi-participatory observation method were used to record and analyze the process of participating tasks.Various problems were summarized, and the optimization suggestions are put forward finally. [Result/conclusion] The service function of one-stop public digital culture service platform supporting user participation is not perfect, and there are many usability and usability problems, which can be optimized from three aspects of top-level design, service function and user experience.