基于SOA的电信用户投诉系统

In this paper the authors analyze the service procedure of the Public Telecommunication Operator and present a distributed, web service which enabled scalable Customer Service System Architecture based on the Service Oriented Architecture. The system provides a loosely-coupled distributed environment that allows the customers, Public Telecommunication Operator and the Service Providers to cooperate over the Internet and World Wide Web. It also allows the manager of the Public Telecommunication Operator to append and update, dynamically from the Customer Service System Registry, components of services, based on the work flow. In the final, this paper presents a prototype system implementation. While in the application, it can effectively reduce the time costs and administration costs on handle the complain information. Besides, the architecture, function and integration of the system, and some key technical problems are investigated in this paper.