唐山市网吧行业信息化管理初探

urrently, telecommunications companies are in the period of business transition.Accessing to coffeenet industry is a critical channel for operators to create new industry value chain and promote their value-added services. As main Internet service providers in Hebei, China Unicom Hebei branch face an important issue:how to successfully enter the coffeenet industry.The answer is it depends on the implementation of business process reengineering to coffeenet. This article aims to put forward some ways to reengineer process on broadband coffeenet industry based on study on informationization and from perspective of customer relation management in telecom. ase on the analysis of development status and problems of process reengineering in Broadband Internet café,we use SWOT and BPR to identify the new demand on coffeenet industry. Features of this article is to do standard theoretical analysis and empirical analysis case together so that countermeasures obtain both scientific and feasibility. In addition,we analysis some existing problem on process reengineering and raise corresponding suggestions.