全面质量管理与员工角色压力的关系研究

he core of this paper is to reveal whether the total quality management measures can be regarded as a way to reduce employee role stress. Based on the summary and analysis of the related literature and theoretical research, this paper abstracts a conceptual model of relationship between TQM and employee role stress. on the basis of this, design the questionnaire, put forward the research hypothesis, empirical research, the data were analyzed by SPSS statistical software. The results showed that the total quality management in strategic planning, measurement analysis and improvement, and process management has a significant negative impact on the role of pressure, which can reduce the role stress; and the customer and the market has a significant positive impact on the role of pressure, which can enhance the employee role stress.