基于WebRTC技术的在线客服系统设计与实现

Online customer service is one of the most sevice on the Internent nowadays. Instant message between users and customer service staff in the traditional customer service system cannot satisfy the needs of users. The development of WehRTC reduces the difficulty of implementation of real-time audio/video communication. This paper proposes a WebRTC based customer service system, which connect the real-time communication with customer service. Users and customer service staff can use WebRTC technology to begin audio and video session. Compared with the traditional customer service, this system enrich the service capability of online customer service, improve the user experience and have a good application scenarios.