21世纪以来我国高校图书馆服务质量效益与服务创新动力研究回顾与展望

Purpose/significance] Provide the reference for the academic libraries to continuously improve service quality and benefit, maintain vigorous vitality, and open up a new journey of development.[Method/process] This paper adopted the methods of bibliometric analysis and key literature review, and divided the research phases of service quality, benefit and service innovation in the past 20 years and sorted out the changes in research topics, clarify the key influencing factors and evaluation system of service quality and benefit and mechanisms of service innovation impetus.[Result/conclusion] From the perspective of literature research, the service innovation and the evaluation of service quality and benefit of academic libraries are not only hotspots of practices, but also an important direction of theoretical research. This paper summarizes three research characteristics and three research deficiencies to provide reference for the improvement of service quality and benefit and for the tapping of service innovation impetus of the academic libraries in the new development stage.