呼叫中心系统中的sphinx语音识别

Nowadays, call center service has been widely used in various industries, especially the marketing class call center.Call center industry is experiencing a significant moment. Speech recognition technology has signficant impact on daily life.Some related products have been applied to computer networks and so on. So how to integrate Speech recognition technology with call center is our need.First, This paper introduced the background of call center system, and briefly introduced the structure and each module of call center, and introduced the Sphinx speech recognition process and the corresponding module function, finally the Sphinx speech recognition is applied to the call center system, and then test this system, the effect of recognition is quite good, proved the availability and believed that the application of recognition in call center in the future will have broad prospects.