联机帮助用户使用行为研究

Online help is a primary help form developing after user manual. However the use of it is not optimistic, and there are still many problems about online help now. The research has two purposes, one of which is to discover usability problems existing in online help, and the other is realizing user behavior characteristics of looking after and using help to help the following improvement research, and this section is more important. Test is composed of two parts, which are completed by different usability test technique. In conclusion, I list some behavior characteristics influencing using, for example the looking up process and reading custom of users etc. Otherwise I also summarize many aspects of help not according with user habit and there problems.