我国图书馆与情报界的两类知识服务

“Knowledge Service”in China’s library and information industry was put forward in 1983. Its basic theory is made up of theory foundation, basic concept, service pattern, technology environment, team craftsmanship, methodology, operation management, etc. This paper regards the knowledge service which aims to meet loose-type users’ discontinuous needs as first type of knowledge service, and divides it into 3 stages. It makes a preliminary study on the theory foundation, service principle in every stage of the first kind of knowledge service, and briefly analyses the problems existed and the striving direction in the future (the fourth stage). Further more, it puts forward the new concept of the second type of knowledge service in library and information industry and for which, the paper makes forward-looking design. The aim of the second-type knowledge service is to help users succeed. Its features are special design (being specially useful for users), considering the whole in case study (being strategic), continuity, relevancy and institutionalization.