邮政物流“以客户为中心”经营策略探索

he development of global logistics brings new growing space for post industry. when developing with logistics, both opportunities and threats of post industry should be fully understood , rules of "market oriented, customer-centered" should be stuck to and related strategy should be practiced, which include: make sure the customer’s need, apply customer relationship management, provide consistent and customized services, reduce the logistic service price, gain the volume, broaden the service domain, increase the business dealing, to improve economic effectiveness and e-business logistics should be token into consideration to meet the challenge brought by logistics companies both at home and abroad.。